Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-06-16 Person 4 5 0

there were too many people involved during the whole process of getting into the building , getting checked in and getting to the basement - the process was torturous I think I was asked my DoB about 6 times - not sure if this is totally necessary - I also had a bit more time with Dr Haidry during the last 4 times we did this procedure at the London Clinic but I think it was all a bit of a new venture and team that needed to be bedded in together. The nurse Vic who looked after was very good and I had no issues with the canula being put in which was good. i was woken up after the procedure and rushed out at the end at 1pm being told my wife was waiting but she had been there since 12 and had not asked for me to be woken we had arranged to meet at least after 1pm. I collapsed yesterday exhausted so being left to waken up would have been useful. So I am not as comfortable with the whole setup compared to the London Clinic not sure what you can do about it - but it’s early days for you and I am sure it will get better as the days progress.

Vic the nurse who looked after me was exceptional Dr Haidry was exceptional and I have total confidence in everything he has done for me at the Cleveland Clinic.

Cleveland Clinic London Hospital 2022-06-15 Person 5 5 0

Cleveland Clinic London Hospital 2022-06-15 Person 4 5 0

The quality of the Nursing team and medical staff was excellent, including the high level of care I received from the ICU team where I was for one night/day. The environment of the hospital was very clean, spacious and appealing. The quality of the food was very good too. The experience was a transparent one, by being kept informed and with nurses who listened to my concerns and questions openly.

Cleveland Clinic London Hospital 2022-06-15 Person 3 5 0

I was starving -went for surgery in the morning but a very basic lunch did not arrive until 530pm

Cleveland Clinic London Hospital 2022-06-15 Person 5 5 0

It was faultless, never received such good treatment and the hospital is lovely

Cleveland Clinic London Hospital 2022-06-15 Person 4 5 0

Everyone at Cleveland was helpful, friendly and respectful. I felt well looked after

Cleveland Clinic London Hospital 2022-06-14 Person 1 5 0

The surgeon and the speech therapists were A1. The administration and nursing side were a shambles. The hospital should be closed down as a danger to the public. I even had to spend half a day finding where the operation was to take place. We had not been told. We were then given the wrong address. Twice over. The two facilities were miles apart. We were not given any pre-op guidance re when to stop eating etc until I insisted the day before. The written paperwork was delivered to the room the day AFTER the operation. I had to get on to the head office in Ohio to get things moving. Food was delivered very slowly and late. Initially the patient (with a brain tumour) was told that she had to order food by an iPad which she was totally unfamiliar with and incapable of using because of her condition. After the major surgery, no one bothered telling the patient what was supposed to happen next - even tho the surgery was only the first step in the treatment of a brain tumour. On the day of discharge the nurse tried to give the patient some important heart medication twice over! Luckily the confused patient called her husband who immediately rushed over and prevented the overdose happening. Proper communication with the patient was dreadful to non-existent. The MyChart system is a joke. It says there are messages for the patient when there isn’t anything new. Apart from the surgeon and the speech therapist, the whole place reeked of a lack of professionalism and care by an enterprise only out to make money. The Cleveland Clinic should be shut down asap. The NHS on a bad day would have been far better. Someone should get the management of the whole operation into shape. Until they do so, the Clinic should be closed and BUPA and the Department of Health alerted.

Cleveland Clinic London Hospital 2022-06-14 Person 4 5 0

Cleveland Clinic London Hospital 2022-06-13 Person 4 5 0

Cleveland Clinic London Hospital 2022-06-13 Person 4 5 0

The treatment and care that I received at the Clinic before and after my surgery was exceptionally good, and it is difficult to see what the Clinic and its staff could have done to make my experience any better.