Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-08-08 Person 5 5 0

Couldn’t fault the whole experience.

Cleveland Clinic London Hospital 2022-08-08 Person 4 5 0

Cleveland Clinic London Hospital 2022-08-08 Person 5 5 0

I was made to feel comfortable from my first consultation to leaving the Cleveland Clinic after my procedure. I found all members of the team professional, friendly and helpful. The level of care is exemplary and the facilities to a very high level. Thank you to all members of the medical team for taking such good care of me. Also I would like to extend special thanks to the team of Physiotherapists who assisted so ably with my rehabilitation.

Cleveland Clinic London Hospital 2022-08-08 Person 5 5 0

Cleveland Clinic London Hospital 2022-08-07 Person 5 5 0

Excellent facilities - very clean and modern. Lovely caring staff - all the nurses were extremely friendly, personable yet efficient. The consultant was also efficient, down to earth and compassionate.

All the nurses, anesthesiologist, and the consultant Dr Charles Murray

Cleveland Clinic London Hospital 2022-08-06 Person 5 5 0

Very helpful staff, excellent facilities.

Cleveland Clinic London Hospital 2022-08-06 Person 5 5 0

Cleveland Clinic London Hospital 2022-08-06 Person 4 5 0

Generally the standard of care was very good, and I was most impressed by the procedure which Cleveland used for the recruitment and five-month training of its its initial staff. They seem highly motivated, and work well together. Ollie who prepared me for my anaesthesia contrasted the culture of the Cleveland group very favourably with the "cultural stagnation" of the NHS. The Admissions Team did not work well with me. I have explained the problems to them and Professor Hakim in emails which should be available to you. Nurse Shola who was principally responsible for my pre-op assessment on 2 August was unable to communicate clearly with me in English at times, because her accent was unclear. I had to ask her to repeat her questions and comments frequently. One example was the mispronunciation of "hernia" as "hynia". When I the asked her to spell the word, she simply repeated "hynia" until I insisted on her spelling it, which she then did correctly. As an initial contact with nursing staff this did not inspire confidence. The technician sent from phlebotomy to install the cannula in my arm on 4 August seemed to lack the requisite skill. Nurse Katie discovered that he had made a serious mistake. She replaced the cannula and did so without a trace of pain, whereas the technician had given me some pain.

Cleveland Clinic London Hospital 2022-08-06 Person 4 5 0

As pleasant a time as one could expect as a patient as opposed to a healthy tourist. I do not like to score a five stars as even I am not perfect.

Cleveland Clinic London Hospital 2022-08-05 Person 5 5 0

evreybody was kind and courteous and were very good at what they had to do