Share review of Cleveland Clinic London Hospital
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Cleveland Clinic London Hospital
2023-06-29
Person
4
5
0
29th June 2023
Positives:
Brilliant care by the Doctors, Nurses and Physiotherapists.
Negatives:
- Handover between shifts could have been better, especially between HCAs.
- On occasions, apparently poorly trained HCAs.
- Only offered and given a wash on 1 of 3 days. (It was impossible to do it myself.)
- On one day, compared with the other days, it appeared that the ward was under-staffed.
Suggested improvements
Address all of the identified negatives:
- Handover between shifts could have been better, especially between HCAs.
- On occasions, apparently poorly trained HCAs.
- Only offered and given a wash on 1 of 3 days. (It was impossible to do it myself.)
- On one day, compared with the other days, it appeared that the ward was under-staffed.
Mr Toma was compassionate, took time to explain and answer any questions that I or my wife had. He inspired confidence in his diagnosis and treatment plan. In every respect, he was exceptional.