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23rd April 2022


Everything I have experienced about Cleveland has been very poor. Totally amateurish and disorganised. You’ve even sent me this survey before I’ve been to the hospital. The list of services that I was supposed to review means absolutely nothing to me as a result because I don’t even know which of these relates to the treatment I am to receive and I doubt many people will even once they have been to the hospital.

Suggested improvements
Just about everything.


I have total faith in Professor Tennent but this has absolutely nothing to do with Cleveland. I will be telling him that my experience with Cleveland has been extremely poor and that as a patient continuing to use Cleveland would put me off seeing him.


Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant