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30th January 2023


The staff, food and facilities were great, with one important exception: the shower was COLD, even after running it for 15m to see if hot water came through. This meant I could not take a proper shower for 4 days. On the first day I told the ward staff, who said they would contact the facilities team, but I heard no more and nothing was done.

Suggested improvements
Ensure hot water in showers.


My consultants from the National Hospital for Neurology & Neurosurgery were kind, helpful and professional.


The staff.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant