Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-11-07 Person 4 5 0

The reason I have put poor about my experience is that firstly I found the room really cold, and no one seemed to be able to adjust the air conditioning. I had not eaten since 6 o'clock that morning and there were no menus in the room. I was asked what I would like to eat without knowing the options. they were quickly mentioned to me what they were, and I requested the pie only to find when it arrived that I only had the pie, no potatoes or veg. I feel I should have been asked if I wanted anything else with it. I feel that the menus should be available, I understand that you do not want to leave paper menus but then it should be available on the TV, so you have time to check what is available and make informed choices. I also felt there were too many locks on my room 503 and felt a bit like I was in a prison. 2 separate doors to get into my room

You could have made sure the menus were available is some form to ensure that correct choices were made. someone should have been able to adjust the air-conditioning The signage for the hospital could be better as having the name in the same colour as the building it does not stand out.

I have dealt with Dr Jonathan Byrne for several years and he has always made me feel very comfortable and confident in his care.

Liz Dean as always was extremely helpful from start to finish. I did feel that perhaps when I came out of my original appointment with Dr Jonathan Byrne it would have been a better situation if the secretaries were in the same area as the doctors, as this was the case when they were at London Bridge. Being in the same area makes it easier for the patients and the staff as when you come out from your consultations the next person you need to speak to is on hand.