Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2023-03-14 Person 4 5 0

This was my second operation at this hospital. My first experience was outstanding but this visit wasn't as good. On arrival there was a new/inexperienced HCA or nurse. He seemed unsure and wasn't able to find the right words to describe a cuff to take blood pressure. Later the nurse informed me that he was a new member of bank staff. I was very relieved when this bank staff member finished their shift as I didn't feel confident in their abilities to check my vitals. Later in the day after my surgery, I asked a nurse/HCA (unsure which) if I could have an anti-emetic as I felt nauseous, this member of staff was confused by my request and didn't know what an anti-emetic was. I found this worrying as I'd expect staff working with patients out of surgery to know what an anti-emetic is since nausea is common following surgery. The overnight nurse however was fantastic and I felt I was in safe hands with her. She was also bank staff but very experienced. The next day, I was asked by a nurse what time I'd like discharge and I said mid-afternoon. I was then asked by another nurse who informed me that discharge should be at 11am. From 1200 onwards, I had to repeatedly use the call button to either request meds, drinks and for updates on my discharge and was eventually discharged at 7pm. I was told that I needed to be seen by both pharmacy and a doctor. In the end I didn't see a doctor and was given my discharge papers by a nurse and handed by medications by pharmacy. Due to insistence on staff that I would be discharged soon, I had not ordered dinner and so left the hospital extremely tired and without a meal arriving home at 10pm. It seemed like there was a lot of mis-communication on this visit and inexperienced staff.

On arrival to my room, I went to go to the toilet and discovered that the flush on the toilet was broken. The staff made sure to get someone from maintenance up to fix the issue quickly but I had to ask what was happening as staff didn't communicate this with me.