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Cleveland Clinic London Hospital
2023-05-29
Person
4
5
0
29th May 2023
On one occasion I pressed the call button as I needed to use the bathroom and was unable to get out of bed by myself. A nurse did eventually respond but by then I had had an accident in my bed.
On a couple of occasions a nurse said they would return within half an hour but didn’t and I was left waiting for over an hour.
I had an adverse reaction to something during my procedure and was experiencing constant hot sweats and severe itching, they gave me medication to treat this. However, I really needed a fan to help cool me down but the clinic was unable to provide one, which I find quite astonishing for a private hospital.
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My consultant has been amazing and I couldn’t have asked for a kinder, more understanding consultant.
I did see him once after the surgery and then he contacted me by phone a couple of times, however I think I would have liked to have seen him a second time before I left the clinic.
The surgical team were exceptional, very reassuring and kind.
The nursing team were also kind and friendly.