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8th September 2023


the admissions woman was totally rude to me and pulled me out like a i did not belong there very insulting and embarrasing

Suggested improvements
fire her


the people down staire recorder the inicident and were supposed to have someone reach out to me they were very embarrased

12th September 2023
Response from Cleveland Clinic London Hospital

I am very sorry for the experience you have received and we would like to investigate this further as all feedback is very important to us. If you would like contact us on patientexperienceccl@ccf.org we could arrange for a time convenient to you to discuss further. Thank you.

Arrival
Check In
Procedure comfort
Facilities
Comfort
Food
Empathy
Delays
Communication nurse
Communication prep
Information
Experience
Recommend