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4th August 2023


Re the cost of treatment, it was not discussed as I informed you that I was insured with BUPA. I can not praise highly enough all the staff who looked after me. Every one, from cleaner, lady serving meals, and all the nurses were always so helpful and kind. Often smiling too which I really loved. A big big thank you to all of them plus Anders for his valued information and advice. Finally, A big thank you to Mr. Toma for his expertise and clear information.

Suggested improvements
I think that asking me to arrive at 8am was much too early. All that was necessary could surely have been done within two hours rather than four.


Mr Toma explained clearly how important the operation was and what I could expect if I did or did not have the operation


EVERYONE made my experience exceptional.

Arrival
Check In
Empathy
Delays
Rating not given.
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant
Recommend