Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-07-01 Person 4 5 0

When booking the procedure, we specified a particular Doctor. We received all the documents to confirm this particular Dr was assigned, but when calling to go through the pre op, the nurse mentioned she wasn't sure it would be that Dr and she would have to let us know (and then we were never given a call back to confirm). I had to call several times to confirm the bowel prep as the confirmation document explained 1 thing in regards to when to stop eating and the bowel prep doc said another. Getting through to the correct department for this query was a nightmare every time. You call the switchboard and they don't have a clue. Following this procedure, we were told there was no Doctor on file and were given the name of someone we had never heard of so that we could confirm our results would be sent there. It was my Cleveland Clinic Doctor that transferred me for this procedure! The administration is quite shocking, not the first time we have had administration issues with The Cleveland.

Administration processes and communication need to be seriously reviewed for patient journey.