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30th October 2022


Thank you to everyone. They were all so kind and supportive and I felt very fortunate to be in their care.

Suggested improvements
A few tiny tiny points which I hope will help. At check in the questionnaire was repetitive and intrusive. Food services…lovely team but it may be better to give time window rather than precise time of food arrival to help manage expectations. I also received the same biscuit, lemon and ginger for whole time I was there. When I rang the food services bell for, say, a cup of coffee, it also seemed to ring the main nurse bell which was a pity as one didn’t want to add to the nurses’ workload. When leaving…whole process was a bit fragmented and we had to ask for training on how to give blood thinner injection.


professor hart, charles the anaesthetist and whole surgical team went to great lengths to make me feel calm and reassured which really really helped. Thank you.


Great team that was always positive and willing to do anything required to help me. Thank you

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant