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6th October 2023


From admission through surgery, recovery and leaving the care I received could not have been any better. The whole medical team were so professional, helpful and pleasant. Should I ever need another procedure I would not hesitate to revisit the Cleveland Clinic. Highly recommended.

Suggested improvements
I did receive an invoice for pre admission blood tests, MRSA, urine culture etc of £843 which I had assumed was included in my original quote of £16,499 that I paid on 29/9/23. Despite the admission team, together with my anaesthetist Barry & another Doctor Charles thinking this is a mistake it still appears to be on my account & I am still unsure as to whether it is due.


I came to Sam Rajaratnam as I believed he was the very best in his field. I am still of that opinion & very pleased with the surgery and my progress so far.


Very difficult to single out individuals but Barry my anaesthetist and a junior doctor Charles were exceptional in their communication and care. The nurses were all superb especially Sophia from Portugal.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant
Recommend