Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-11-19 Person 4 5 0

I stayed in the VIP room 507, I had been told windows were tinted therefore no one could see inside. Later it became clear it was not true, as people standing on the terrace in the building opposite the clinic waved at me. I felt extremely self conscious, as procedures took place with the blinds open, including removal of chest drains and urinary catheter. I believe privacy should be a priority, not only for VIP rooms, but overall within the premises. This was a major disappointment, and I hope the issue will be addressed accordingly. Food options were overall good, however in one occasion I have been served a bakery good presenting mould. I escalated the issue immediately, apologies offered, but I would suggest that more caution when checking integrity and safety of goods should be applied.

The care provided by Nurse Lucille and Nurse Katie at HVT ward 5th floor was exceptional at any level, they showed compassion and full knowledge of requirements and adjustments I would face in the postoperative period. CNS Jessica Bivand has been pivotal during the pre operative assessment, as well as the first days of my recovery. Miss Carol Tan and Dr Kelvin Lau are extremely skilled, they teamed up to achieve the best possible outcome during my surgery: the results are incredible, and I will be always grateful for the incommensurable work they did. Dr Renate Wendler is an amazing consultant anaesthetist, she explained in details what general anaesthesia would entail. She welcomed me in the anaesthetic room within the OR department, and she immediately reassured me regarding the upcoming procedure.