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28th September 2022


I said very good but there was only one issue - when I went to the front desk I was taken down to the basement. I sat there for 45 minutes and at that time the anaesthesiologist came looking for me as I had been sent to the wrong place. My mri was delayed because they didn’t have the correct paperwork and signature from me. Everything else was great. I think the room before the MRI was very cold and maybe a warmer blanket both whilst waiting to go in, and when waking up, would have been appreciated. The nurses were great and the result given with incredible speed.

Suggested improvements
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The speed of results and love the my chart app- the speed of response from professor Hamilton- the nurses - the offer of an mri with anaesthetic for people like me who are so claustrophobic

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Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
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Discharge
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Safe
Ease of care
Treatment fees
Experience