Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-09-12 Person 4 5 0

Your system of communicating admission times was appalling. I received many emails informing me of different times I should arrive at The Cleveland which created tension and worry even on the day of admission. This is vitally important not only for the patient but for the hospital staff. My original admission time was 6.45 am in the evening before admission I received two emails saying admission had been changed to 11.00 am which was followed by another saying 9.00 am so my husband took me in for 9.00 am. On the long drive into London we received a phone call wondering where I was as I should have been admitted at 6.45 am. A total shambles that requires a thorough investigation.

Corrected your admission notifications and MY Chart notifications.!!!!!!

Dr Imber explained the procedure at my initial consultation. He also reassured me regarding my pacemaker during the operation, as I was concerned as to how the operation would affect the working of the pacemaker.