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8th November 2022


The nurses were very nice and some HCA staff too. However some of the HCA staff was not so pleasant. 2-3 women were a Bit dismissive and moody types on the Saturday morning. One lost her patience with me because I couldn’t understand what she wanted me to do about the temperature check. Another was a bit rough coming into the room telling me I was to leave to go to the theatre. Other than this group of three HCA, everyone was fantastic.

Suggested improvements
Food service struggles a bit. Teas don’t turn up. Some of the food ordered might be missing.



The kindness of the nurses and the beauty of the room I was in

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant