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22nd April 2023


Everyone was wonderful, helpful & spoke clearly (I am quite deaf).

Suggested improvements
The clock is on the wrong wall so if you wear varifocal glasses it’s not facing you in bed and you can’t read it. Notice board is the same & it’s such as useful information board! As an NHS patient some of the communications could have been a bit better between NHS & CLEVELAND, HOWEVER, I AM VERY GRATEFUL TO EVERYONE


Knowledgeable & gave great information with confidence


Hard to single someone out ALL the team fabulous … physio Janine was outstanding & encouraging

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant
Recommend