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14th July 2023


On 2 occasions had to wait over 1 hour for pad to be changed. Food delivery erratic, sometimes running into physio schedule.

Suggested improvements
Ensured discharge report was comprehensive (missed info on MRI brain scan) Small point: window blind only has 2 positions up/down, no interim position


Acted professionally at all times. Answered all my questions. Supportive and encouraging


Some staff were exceptional

Arrival
Check In
Empathy
Delays
Rating not given.
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant
Recommend