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Cleveland Clinic London Hospital 2023-03-26 Person 5 5 0

The entire process, from checkin to check out , was smooth. I was a bit more out of it the day of my surgery and needed to stay the night. That process was also smooth and allowed me to go home feeling comfortable and steady on my feet. The staff was exceptionally welcoming and warm throughout my stay. I was not only impressed, but thankful because I was definitely anxious about having surgery. Thank you !

We have private insurance and that process does not feel smooth. Even though documents were uploaded to My Chart and messages sent, it feels like the information is not communicated to the staff you interact with live . But your overall staff interactions with clients was exceptional!

Dr. Atkinson was through and went over all my options. I felt I needed time because scheduling the surgery and he went over any concerns. I fell like he took time to explain and contacted me via message on my chart to follow up. The surgery was able to be scheduled at a time that worked for me and that allowed me the opportunity to rest well after because of my work commitments. Thank you !

The customer service! The staff, from the gentleman that open the front door, the food service, to the medical team crest a welcoming and competent environment that puts you at ease. And the freshness of the meals was appreciated! Thank you!