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3rd November 2022


Clinically excellent Administratively muddled which let the side down - plenty of easy improvements to be had Eg don’t tell patients to turn up at 6.30am and have nobody to greet them Don’t then usher them into an untidy rather grim windowless office I could go in feel free to ask

Suggested improvements
Greeting Food offering Instructions for room


Mr Ahrens was clear concise and skilled - everything one would want in a consultant


The surgical team - outstanding

Arrival
Check In
Empathy
Delays
Rating not given.
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant