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Cleveland Clinic London Hospital
2023-03-04
Person
5
5
0
4th March 2023
From my initial appointment to my surgery and discharge the various members of the team were outstanding. I was continually and brilliantly looked after by Honey and the team on the the 4th floor who were so kind and friendly. Sonya who I met on the admissions desk was so positive and welcoming. Stefania who took me down to the anaesthetic room was so calming and reassuring. My consultant Mr Redfern was so patient with his explanations and went to great lengths to make sure I felt comfortable and safe. He gave me really clear and detailed information about the procedure. He popped in to the aesthetic room just before I went under and really put me at ease as did the partnered anaesthetic Doctor. The follow up and visits from Mr Redfern and the team after the surgery were also fantastic and reassuring. I’ve only had a handful of surgeries and overnight stays in hospitals in my life time but this was by far the best and most comfortable experience I have had and could have hopped to have. It went above and beyond my expectations. A fantastic place to be a patient. The food is also worth mentioning as it was delicious and no doubt had a helping hand in feeling better quickly
Suggested improvements
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As mentioned above Mr Redfern was so knowledgable in what he was doing and telling me but he did so in a really calm and easy to understand way. He made sure to visit me before the operation in my room, popped in to the aesthetic room which I thought was a really lovely thing to do and again very reassuring just before going under and he was really kind and helpful post op in recovery as well. He has made the whole experience a very calm and reassured one and I am very grateful to him for both the operation but also the time and care he has given me through the process
Everyone that saw me were exceptional. Honey was so kind and friendly, Roxana made me laugh throughout the physio visits and Mr Redfern just put me at so much ease and comfort. Eden from the kitchen team was always so smily as was the lady who cleaned my room. Every member of staff I met were just fantastic