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15th January 2023


In house and long term CCL Medical care was excellent. No complaints, however some agency staff could be better trained in the system and vetted.

Suggested improvements
The catering team were very disorganised. Multiple people would come and take meal orders, wrong food would arrive, would would routinely arrive 30-45 minutes late, no one would actively come and clear the tray.



All the nurses and HCA staff.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant