Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2023-01-29 Person 4 5 0

All staff were superb. Definitely the hospital's strongest asset. And I mean all staff, from consultants through to cleaners. Admin, catering, pharmacy, everyone. Well trained, pateinet-friendly and a credit to the organisation. I was comfortable and well cared for. But 2 criticisms: 1. My room looked beautiful, but was dysfunctional! I was on the top floor in a corner room with a magnificent view out of 2 of the 3 windows, but face to face with an office full of people (in the building aross the road) in the other. The only means of privacy was to close the blind in that window. But all the blinds work together, so either I had to close all blinds on all windows and be without natural light or any outlook, or remain on display to the office workers. Why on earth couldn't that window be frosted, like the bathroom window next to it? Or have a blind that works independently. None of the blinds could be partly closed - it was all or nothing. The clock in the room is not visible from the bed or the patient's easy-chair. The chair and its electric lead are something of an encumbrance or a trip-hazzard, getting in and out of the bathroom. There are no hooks in the bathroom to hang your clothes/dressing gown. Nowhere in the room to hang anything longer than a shirt, the securinty safe is at knee level and no drawer or shelf for belongings at a convenient level. 2. Lack of communication between the consultant's team and the nursing team caused long delays. I was informed that that the consultant who had performed my operation would visit me the next morning, to check me and advise if I could start taking liquids of food again. I (and the nusinig staff) waited all day and until midday the following day until anyone from that team came. That meant I remained without food or drink for longer than was necesary. I was only booked in for one night and had expected to be discharged the day following my operation. I was not advised of the need to stay another night until quite late that day. There does appear to be poor communication between doctors and nursing staff. And the patient!

Please see above! My regret is that because, for my entire stay, I was deemed to be either nil-by-mouth or clear liquids only, I was unable to benefit from the excellent catering.

I was expecting the consultant to visit me the day after my opereation. The nursing staff advised that he would probably visit me in the morning. In fact he was away that day, so couldn't possibly have intended to visit me, but none of the nursing staff knew that and they, like me, were expecting him to visit to advise if I could start taking liquids or solids again. Surely his team could have advised the nursing staff that he would not be visiting and either sent someone else or given guidance by phone. That was very disappointing and frustrating as I was so thirsty and hungry. And unsure if I was to be discharged that day, as planned, or needed to stay in hospital for a second night.

Yes, the staff! See my comment above.