Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2023-09-01 Person 3 5 0

There was a distinct divide between the surgical and anaesthetic departments who were brilliant and could not have been better, and the nursing scheduling which was chaotic and inconsistent. On the day of admission I was confronted by at least 20 different personnel before reaching the theatre, many asking exactly the same mundane questions even though they had all the relevant information on their computers. Throughout my relatively short stay I was confronted by changing faces of nursing staff almost hourly with no feeling that they fully communicated with each other or had addressed the notes that had been left. I would have to explain over and over again what was needed. Whenever a new face appeared declaring that "I'm the nurse that will be looking after you for the day" I would often not see them again. The quality of listening, knowledge and understanding varied also, one nurse not understanding the difference between bladder and bowel (yes, really!)

Keep the same nurse team throughout the visit where possible so that the faces are familiar and comforting for the patient (obviously accepting the day and night changes) This absolutely did not happen in practice. So many different faces with different levels of competence made the experience very unsettling. Much better communication. For example, no information was shared with me regarding the length of the time of the delay before surgery.

Professor Cobb was brilliant. Skilful, empathetic and wise.

Professor Cobb and his team. Exceptionally good. The anaesthetist and his team. My Resus nurse (exceptionally good - sadly I don't recall her name) Ilana Marismari - Physiotherapist. Sean Angelis - Orthopaedic clinical nurse .