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19th November 2022


Hi I came in for a PFO CLOSURE with Sam Dawkins who was exceptional and totally made me feel in safe hands from my room to theatre ..very happy I choose him AMD Cleveland clinic which was a amazing experience from the start staff exceptional .. SPECIALLY - Simi Darshan Browne who’s care was 100% tentative, support and information helpful a wonderful nurse and a credit to Cleveland clinic ! Also - Joshua who welcomed me and was helpful Lucille my other nurse very helpful and Caring SIMON - Anesthetiser was fabulous understanding and took all my fears away and managed with care my worries , this was my best experience of a general anaesthesia and coming around ..

Suggested improvements
Leaving , more helpful with information.. This was BECAUSE I WAS BLEEDING ALOT FROM ENTRY WOUND IN GROIN , TOLD I COULD GO HOME 2 hour drive and if bleed put pressure on and hold 10 minutes! UNFORTUNATELY- I bleed all night terribly non stop did not sleep at all and an ambulance having to be called due to excessive bleeding, I did raise the question whilst in my room when bleeding often wouldn’t it be wiser to put a stitch in for safety ? And told no , I’m not going to question professionals .. But upon ambulance arriving and looking at discharge papers no information on a BLEED ! Also NO TELEPHONE CONTACTS TO CLEVELAND CLINIC. ? As ambulance crew wanted to ask why it wasn’t stitched as they were nota happy to stitch if you hadn’t so this is my only COMPLAINT !


Dr Sam Dawkins is the best ever din this business and I would recommend him all day long to anyone his knowledge is exceptionally professional and experienced trusted him with my life and I told him ..


YES A LOVELY LADY/NURSE : Simi Darshan Browne made it special .

21st November 2022
Response from Cleveland Clinic London Hospital

Thank you for taking the time to leave your feedback. We are glad your stay with us was a positive experience, however we are sorry to hear of the issues you encountered post discharge. We would like to look into this in more detail, to enable us to do so please email: PatientExperienceCCL@ccf.org to discuss further.

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Recommend Consultant