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5th July 2022


I was very happy with how operation went, attention of drs and nursing care. However I felt pushed to have a cocktail of drugs the day after my op which made me spend the whole night sick and feeling very unwell the next day. My room was never cleaned except for the emptying of bins whilst I was there. As for the food …I was delivered a sandwich which was so stale it would have bounced off the walls. Also I only had one hot meal which was ok. There wasn’t much choice for me after bowel surgery where I had to be careful of choice. My breakfast was over an hour late. For £725 per night I expected better food and service on the catering side.

Suggested improvements
Definitely on the catering side.


My consultant and his team were very good.


I was overall satisfied with surgeon and nursing staff.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant