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22nd May 2022


after no food for 30 hours it took two and a half hours to get a cup of tea. the tomato consomme soup was disgusting it tasted like boiled water with a few chemicals thrown in Later when i was still on liquids only a cup of tea served in the evening was accompanied by a biscuit which i was very tempted to eat as i was so hungry

Suggested improvements
Refer to the previous answer and also there was no water in the room to drink and the one glass of water that i was given over the two day stay was never replaced or refreshed when the nurses tried to reach catering staff on my behalf they too failed -- the catering staff never answered their phone this is simply unacceptable



Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant