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5th May 2022


Very impressed

Suggested improvements
I was called by two separate nurses one from Portland Place one from Grosvenor Place each giving slightly different advice on bowel preparation. And they didn’t seem to be aware of each other. Also they decided to send me a new prep medicine in the post which would not have arrived in time. So this led to unnecessary confusion and slight stress before the colonoscopy.


Arrival
Check In
Procedure comfort
Facilities
Comfort
Food
Empathy
Delays
Communication nurse
Communication prep
Information
Experience