Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-06-05 Person 4 5 0

I felt that I was always at the centre of the medical and nursing care.

My surgery was scheduled for 8.00 am but I was not collected from the fifth floor until after 8.30 am. No explanation was provided as to the reason for the delay. I subsequently was told that this had been due to a failure in a communication between the operating theatre and the fifth floor. I did not receive any apology. During a particularly anxious time for me I found this disappointing. It was the only aspect of my medical and nursing care that was less than first-class. I found the food service delivery timing haphazard. Food often arrived late compared to the time I ordered for. On one occasion I was told that the printer in the restaurant had failed leading to orders not being communicated. I can accept that malfunctions can happen but it would have been good for someone to communicate to patients that the food would not be delivered on time. Overall, the timelines of the food delivery service was the only aspect of my hospital experience I can criticise. The quality of the food itself was excellent.

The skill, quality and compassion of the nursing care in both ICU and on the fifth floor was outstanding. The medical team provided me with regular updates on my post-surgery and I was greatly impressed by the time and effort to explain this to me, particularly by the senior consultants. This very much demonstrated the Cleveland team ethos approach in action and I was very grateful for it. Well done to all the medical and nursing team!