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23rd July 2023


ECG taken 2 days earlier in pre-assessment showed heart beating normally and was not told to the cardiologist. On morning of procedure ECG should have been noticed from 2 days earlier, despite me telling them but they continued to take blood and insert the canula ready for the procedure which was abandoned once the cardiologist saw the ECG Unnecessary and waste of time and money. Very disappointed

Suggested improvements
Better communication among staff


Check In
Arrival
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Information
Safe
Ease of care
Treatment fees
Experience
Recommend