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7th April 2023


Short stay overnight. Was not given breakfast until nurse requested at 10.30. Lunch, baked potato with grated uncooked cheese so was very dry, arrived on time but was warm not hot and served without butter. Tea was requested at 3 but never arrived as I left at 3.30. Fainted when went to toilet, probably through dehydraytion, excellent treatment at this point, my husband counted 8 people in room. However afterwards drip alarm rang frequently and often nurse did not come. I can understand it was not urgent, but on the other hand the noise drove me mad.

Suggested improvements
Rectify above. Reception great, but lower grade nursing and catering could be improved


Had every confidence in Mr Imber


Not there long enough, encountering so many staff, to single anyone out.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant
Recommend