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13th November 2022


Apart from a. being in a room (518 & then 510)that was so cold that a blower heater had to be brought in to warm both the bed and the room up and I needed additional blankets and, at one point, a duvet round me in my chair; b. The inability to lift my window blinds partially only so that people in the building opposite could not see in but I could get the benefit of some natural light to brighten my recovery; c. The fact that the WC flush button is placed far back on the wall and can be hard for the patient to push right in; d. The patient needs a really long charger cable to be able to leave a mobile phone on charger whilst still being able to reach it when in bed or sitting on the chair; E. The date/time wall displays being so small that I could see nothing without glasses on; all examples of style over function The rooms on the 5th floor were large, attractive and very clean. Sataff did their best to assist with overcoming the issues above but sometimes there was no easy solution. There was some confusion before my procedure that meant that my spectacles, watch and mobile phone did not move with me to the theatre and ICU floor where I then could not see the time and date on the silly small sized clock in my ICU room or much of my environment,as I am quite short-sighted, and could not get the phone no off my mobile for someone I needed to call, I wanted for nothing

Suggested improvements
See above


I had total trust in my consultant.


All the staff were really terrific and I don't want to single out anyone as they were a great team. Having really fast test results amd clear swift reporting has been terrific

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant