Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-09-08 Person 5 5 0

The care I received from Mr Vashisht and Professor Cohen was exceptional. The potential risks for the surgery I was having, which they had to point out, made difficult reading but everyone I had spoken to when I mentioned their names spoke so highly of them and I felt if I needed the surgery I wanted them to do it. The were both kind and caring and both visited me on Saturday and Sunday to see how I was and answer any questions, which was really appreciated. When Mr Vashisht explained how the procedure had gone and what had been done, it was clear that they worked as a team and with great care. All the nurses were professional, kind and caring and meticulous in recording. I felt that attention to quality and safety was strictly followed.

Tiny details. If I wanted a cup of coffee or tea, other than with a meal, I had to ask a nurse to contact the kitchen staff rather than being able to do this directly to save taking up a nurse’s time. An option to select meals online would have been nice. A couple of times I chose the wrong thing as I felt a bit rushed and the print on the iPad handed to me was rather small.

See above. Prior to the decision to have the surgery, they were easy to discuss everything with and we’re thorough in their investigations, arranging appropriate scans etc. Being able to read results of scans and tests on MyChart, as well as letters, appointments etc. all in one place works really well.

Absolutely everyone at the Clinic treated me with kindness and respect. As mentioned above the treatment I received from Mr Vashisht and Professor Cohen was exceptional. As a member of the Isle of Man Health Services Consultative Committee, with special interest in quality and safety, I particularly noted that everything I saw at the Clinic was done to the highest standard of care. Also notable was the workforce culture of mutual respect and teamwork.