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13th August 2023


Care and attention first rate

Suggested improvements
The accounting/ billing was a bit of a nightmare. I was presented with a bill which just gave the total to be paid, no breakdown whatsoever. I had to chase to get the detail to justify the bill. This distracted from otherwise superb treatment and care Not at the stage of discharge, so no sensible box could be ticked. Need to correct for that!



Really the medical and rehabilitation staff all operate to very high standards. Toma, Rebecca and Brittany all exceptional

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening therapist
Communication therapist
Facilities
Comfort
Food
Informed discharge
Information
Safe
Ease of care
Treatment fees
Experience
Recommend