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Chelsea and Westminster Hospital 2018-09-17 Person 4 5 0

The night staff, especially the nurses have a lot to improve in terms of patient treatment. The night time staff is scarce, more staff is needed. Plus proper supervision of the staff is needed at night time. Surveillance care camera (not sure if it is a workable idea in a hospital environment) may be installed to watch and monitor how night time staff is treating pateints esp elderly patients. I observed some very poor care at the hand of night time staff esp towards elderly. Other than this, this hospital is providng excellent service and care to the community and is a pride for NHS. Thanks