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Written by a patient
1st May 2018


They appointments are always running late. The waiting times keep changing all the time you are told one hour. But as the hour approaches very often they are not sure how much longer. When you ask they are very limited with the information given. There is no reassurance that they actually have the patient file and that they are aware of you waiting, the desorganización is pretty obvious therefore patient anxiety levels are raised.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff