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Caterham Dene Hospital

Church Road, Caterham, Surrey, CR3 5RA
starstarstarstarstar

4.9 | 11,009 reviews

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Review

 

Everything was explained and the people were very friendly

Suggested improvements
  • It was perfect

2nd July 2026 | Review of Minor Injuries Unit, written by patient


The care and advice provided was very good by the nursing staff.

Suggested improvements
  • The male on reception was rather abrupt and we did notice he had a tendency to ask people to repeat what they were saying including confidential information, I'm not sure whether his hearing was all that good. This meant that those in the waiting area were aware of other patients conditions and personal details.

2nd July 2026 | Review of Minor Injuries Unit, written by patient


Very helpful information from the triage lady who was very understanding. I realised she was not a doctor, but she spoke very knowledgeably anyway.

Suggested improvements
  • Nothing

2nd July 2026 | Review of Minor Injuries Unit, written by patient


The staff were friendly,efficient, knowledgeable

Suggested improvements
  • Nothing, great service from start to finish

1st July 2026 | Review of Minor Injuries Unit, written by patient


Treated efficiently and in a very professional manner. My problem was resolved and completed in a reasonable time.

Suggested improvements
  • N/a

1st July 2026 | Review of Minor Injuries Unit, written by patient


Was seen and dealt with and called afterwards to arrange for an X-ray

Suggested improvements
  • More seats in the waiting area if possible

1st July 2026 | Review of Minor Injuries Unit, written by patient


I was attended to in a reasonable time and given the appropriate medical care required

Suggested improvements
  • 1) indication of likely remaining waiting time 2) less repetition of giving basic details (of injury) - first reception, then triage, then nurse

1st July 2026 | Review of Minor Injuries Unit, written by patient


Short waiting time and excellent advice & care

Suggested improvements
  • Nothing at all!

1st July 2026 | Review of Minor Injuries Unit, written by patient


Injury to face following a fall

Suggested improvements
  • To have been seen quicker

1st July 2026 | Review of Minor Injuries Unit, written by patient


Parking was very easy (and free, which I didn't expect) and my treatment was of a very high standard. The nurse also gave me very helpful instructions on how to look after the wounds afterwards. The only negative is that the wait time was 2 hours (as noted on the reception counter).

Suggested improvements
  • With the extreme heat at the moment, air conditioning might be advisable. The main thing to do better is to reduce the wait times, but that means hiring more staff.

1st July 2026 | Review of Minor Injuries Unit, written by patient


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