Burrell Street Sexual Health Clinic

I came the week of the tube strikes, so maybe got lucky with waiting times - but came to say how wonderful the person I saw was (I think Kiera, but didn't quite catch the name). So compassionate and thorough - very thankful for the service given, thank you.

took the morning off work, got there as the doors opened at 8am but was 27th in the queue. was made to stand on the pavement for an hour just to book an appointment for 1.30 the same day. The receptionist who booked me in seemed to agree that it was bizarre that we were expected to stand in the street for an hour to book an appointment that could have been done by telephone. I get the impression they are an underfunded and extremely oversubscribed service and sadly that seems to be the case with all sexual health servicea in london at the moment. This needs to change as its essential and really not good enough

Can’t book an appointment over the phone, online or in person! I’ve been trying for 3months. Was told by my GP to just walk in so I did. The receptionist was rude and unhelpful, didn’t care at all. I asked how I was supposed to book an appointment if every time I try I can’t do it, she just looked at me!!??? Honestly it’s ridiculous, I asked if I could book an appointment the next day and was told I’d have to come in at 8am and then try and get an appointment which would mean I could be waiting there all day!!

Absolutely brilliant clinic. The most respectful and professional and inclusive, non-judgemental staff.

If you could get through to the clinic they are amazing. The clinic has serious problems with making appointments and speaking to anyone. The telephone system continously says we are to busy to take calls and disconnects you. Once you do get in a queue you wait in excess on 1 hour and very often disconnected again. Another organisation that is using COVID as an excuse for appallingly bad service. Pre Covid the service was Incredible.

The good thing about this clinic for me was that they care about their patients and everything is confidential. They also provide good customer service.

amazing

Burrell St was brilliant. Its very light and has nice reproductive health decorations, the reception staff were lovely and the person who put in my coil was gentle and careful. Thank you so much and so grateful for the NHS and free reproductive care.

Absolutely fuming. I called Burrell street clinic and was on the phone queue. I was 22nd and spent over 1hr on the phone. It reached 1st place in the queue and the then call was terminated. I was told to call back later in the afternoon as its too busy.

I went to get an implant and my doctor was really helpful and friendly. They felt really good and professional. They also asked about my gender and pronouns in the form which I really appreciated, though it didn't come up in the examination so I don't know how well they practice it.