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24th June 2024


From the first meeting to present day, the support and care I have received by my EST and OT has been truly a lifeline. Knowing that I have this support is the only thing that helps me get through each day as it is support for me as the carer and support for my son and the wider family. #they are always on hand and treat us with so much genuine care and respect. They are a lifeline and there is heart in their work and support. They have been with me at every meeting, home visits, outreach at day centres, checking in with me and my son, caring about our mental health and wellbeing as well as practical suport with meds, social care support, recruitment of PA support and being the liaison between us and the consultant. I never knew a service like this existed and it truly has saved our lives ans there were days when I didnt think I could keep going and my EST held my hand to help me carry on. They have been there during the dark days and the happy days. I cannot thank them enough for being there and being my lifeline.

Suggested improvements
Nothing as the service is second to none.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care