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Written by a patient
7th September 2020


Lauren was really lovely during the first phone consultation, then Geraldine was also really compassionate and caring. Considering the current pandemic, the Brook have really taken care to ensure the safety of both staff and patients. Hand gel was provided, masks were worn and overall great experience :)-

Suggested improvements
The hand gel was very sticky and left my hands very uncomfortable is all I would say could be improved. I was consulted and given the necessary treatment all in the same day and I am honestly very pleased and surprised given the current conditions of society.

Experience
Dignity/Respect
Involvement
Information
Staff
Cleanliness