Share review of Brook Liverpool
Tweet
Share
Brook Liverpool
2020-08-25
Person
3
5
0
Written by a patient
Written by a patient 25th August 2020
The person was a little patronising and I really wasnt comfortable talking to her. She asked how much I weighted and I told her I dont know then she asked my clothing size and I said 14 and her response was " oh god ". I know that she said that because she was unsure of how to measure my weight but it wasnt very nice to hear out loud, I already have depression and mental health issues that make me insecure and that response just made me feel worse. Also, I didn't feel comfortable enough to ask the questions I wanted as her response to my previous made me feel a little embarrassed for asking. When I came to collect my contraception pill, she said everything out loud at the reception, she said out loud what was in the bag and I was a little embarrassed and uncomfortable.
4th September 2020
Response from Brook Liverpool
Thank you for reviewing Brook Liverpool. We are very sorry to hear that you did not receive the service you expected. We would like to reassure you that we take customer service very seriously and your experience should have been positive from start to finish. Dignity and respect are of paramount importance to us and we will be looking into this as a matter of priority. If you would like to provide any further feedback or detail, please give us a call on 0151 207 4243 and ask to speak to one of the managers. We hope that despite your experience, you will return to Brook services in Liverpool in the future.