Brook Dudley

Brook Dudley 2024-02-13 Person 2 5 0

Firstly, the online portal is not ready for use. However I had been directed to use it by advertising on the internet and staff at the clinic. Failure in the online service meant I had to use the walk- in service. I had to wait 3 hours to be seen for an appointment that was less that 5 minutes long. The old clinic in Brierley Hill did not have lengthy wait times for walk in patients. On my arrival I was not told by the receptionist how long the wait would be so I could decide whether or not to stay. Neither did the receptionist who actually advised me to attend the clinic at 11am when I had phoned the day before! Absolutely disappointed in the fact that the Brierley Hill Health and Social Care center has been taken over by this service. The journey time is longer and the service is terrible!

Need to have a better system for walk in patients Need to communicate better with patients around wait times Need to update online services so patients don’t rely on the booking system and then cannot book!

Brook Dudley 2024-02-13 Person 5 5 0

Friendly and fast

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Brook Dudley 2024-02-13 Person 5 5 0

Fantastic service all round. Easy to book on the phone, good communication via text, appointment was punctual, very dignified and rapid.

Nothing. Very happy

Brook Dudley 2024-02-12 Person 4 5 0

Really friendly staff make you feel at ease with the procedure

Staff need easily identifiable name badges and some sort of uniform eg Brook poo shirts. It’s difficult to know which staff work in which clinics as there are several clinics running in the same building.

Brook Dudley 2024-02-12 Person 5 5 0

Great service felt comfortable

No

Brook Dudley 2024-02-12 Person 5 5 0

Everything was well

Everything was OK

Brook Dudley 2024-02-10 Person 4 5 0

Clinician was thorough and professional throughout the examination and treatment. Explained everything clearly and respectful of my answers.

Only the waiting time. It was a walk in but I waited nearly 2 hours, service was worth the wait though.

Brook Dudley 2024-02-09 Person 5 5 0

I had an excellent experience

I think everything is excellent and up to date

Brook Dudley 2024-02-08 Person 5 5 0

I’m not sure of her name as I was nervous initially think it began with a L. Working 8/3/24 at 5:30pm. She was so kind, understanding and made me feel so comfortable. She is a credit to your branch. Thank you.

Nothing

Brook Dudley 2024-02-08 Person 5 5 0

Made me feel very relaxed and comfortable and very supportive

N/A