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Brook Blackburn 2022-05-18 Person 4 5 0

My appointment today (18th June 2022) was at 1pm. On arrival I was greeted by Linda and informed that I would need to return at 5pm as I required local topical anaesthetic rather than injection as I was currently taking propranolol which is contraindicated with local injection anaesthesia. I have had an implant before and previously not experienced a problem. Having to return was a great inconvenience both in time and money costing extra fuel and parking. I feel that the extra delay could have been avoided If a telephone consultation had occurred prior to my appointment, I would have been informed that I would have needed to attend an hour earlier than my appointment to have the skin preparation. I would like to add that Linda was very professional and helpful and accommodated my return at the end of her appointments, but this added pressure to an already busy service. I look forward to your response. Regards Diane Barritt

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