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Written by a patient
13th February 2020


I was quite disappointed with the nurse I was treated by at Blackburn Brook yesterday. She came across quite rude - especially after weighing me. Once we sat down after she weighed me, she looked at me and said "you've put some weight on" (now I always look at the scale when I get weighed before my injection and I am always inbetween 65kg -70kg, usually around the 67kg mark). She then went on to say "does your skirt not feel tight?". I said no it doesn't and, in my opinion, she looked at me as though to say "well it should". She then told me it's okay though because my BMI is still healthy - if this is the case, then what's the need to make them comments? I thought this was very rude and very unprofessional, especially as a nurse who is giving someone contraception. Girls usually have some underlying body image issues and these comments could seriously upset someone, which a nurse should know!! Hopefully I don't get this nurse again.

9th March 2020
Response from Brook Blackburn

Thank you for reviewing Brook Blackburn. We are very sorry to hear you did not receive the service you expected. We would like to reassure you that we take customer service very seriously and your experience should have been positive from start to finish. Dignity and respect are of paramount importance to us and we will be looking into this as a matter of priority. In order to improve our services and understand where we went wrong, we would greatly welcome further feedback. Please give us a call on 01254 268 700 and ask to speak to one of the managers should you wish to talk about your visit in any further detail. We hope that despite your experience, you will return to Brook services in Blackburn in the future.

Recommend
Dignity/Respect
Involvement
Information
Staff
Cleanliness