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26th July 2023


On the lead up to my appointment I have to say I haven’t been as nervous as I was this morning and the days leading up to the date. I am normally quite good and relaxed with any appointments in the relatable department. The nurse who seen to me was amazing to say the least. She gave me all the information and more, that I needed to know. I have already had this form of contraception else where and was never given the details of care and attention like I did at the Brook from my nurse. I actually learnt a few new things. The whole environment from walking in to leaving was a clean, relaxing and welcoming environment, which is very reassuring. Easy to park and find. Hopefully for future visits will fall under your care. Thank you

Suggested improvements
Although it doesn’t fall under the Brook. I just wish as a new mother wanting to go back onto the coil, I would have been told how long the wait was going to be for fitment. Maybe a conversation to be had at mothers doctors check up or via midwives and health visitors.

Experience
Dignity/Respect
Involvement
Information
Staff
Cleanliness