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Written by a NHS patient
2nd December 2023


Came in with difficulty breathing and a terrible cough. Breathless just crossing a road. I'm only 39. I had seen my GP who advised me to go straight to A&E. Concerned about a blood clot as I have an auto immune condition. I sat there for hours without even being triaged. They in fact were not triaging people at all. It wasn't even that busy. A man with a cut on his toe was seen before me. After almost three hours waiting and asking the receptionist when I would be seen, I was told they had my file and that was that. I had to travel to another hospital, where I was seen quickly and diagnosed with a Pulmonary Embolism or blood clot on my lung. I can't tell you how hurt I felt seeing people they deemed more "worthy" of being seen. Triage is so important and they don't do this in Aberystwyth A&E

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe