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Brighton and Hove Locality 2017-02-23 Person 5 5 0

For me, this was an incredibly valuable service carried out in a perfect, professional, informative and friendly manner. It wasn't rushed or hurried and I was given all the time I needed. I (and I'm sure others) greatly appreciate this, but understandably the knock-on effect makes scheduling and keeping to appointed time slots next to impossible. However, I was telephoned and kept informed of the delay and that was an extra consideration I appreciated. Whilst I realise this type of one-on-one service must be incredibly expensive to maintain, I do believe in the long run it is a service that money is well spent on, because it saved me making several different appointments with other health care providers and services, to receive the same information, advice and care. If all the visiting staff were like the nurse that came to me, then there isn't a single suggestion I could make that would improve the service further.