Bridgewater Wellness Clinic

The front of house staff are lovely but the clinicians here are rushed and brusque, they don’t have enough time to explain things and they don’t want you to ask questions. My surgery had already been delayed by a week and I really got the impression they were trying to cram people into the day I was moved to. I was all prepped for surgery when they decided they couldn’t do it. The surgeon must have looked at my test results at the last minute, not that he bothered coming to speak to me. I totally accept their right to not go ahead, but I was surprised to find myself on the doorstep 5 minutes later. It all happened so quickly, I tried to ask questions because the information didn’t seem to be forthcoming but I was a bit dazed and confused to be honest. I felt like I’d been rejected from their production line because I didn’t conform to their ideal patient. It feels like some sort of efficiency guru has come in to tell them how to make more money - Awful experience. To make matters worse, they still have my money and have told me it takes 28 days to refund ‘because that’s their terms and conditions’.

Had my lens replacement surgery 2 days ago. All the staff are reassuring and professional. The place is spotlessly clean and there is a relaxing atmosphere. My surgeon was Pedro who was swift and highly skilled. No pain, no discomfort beyond my own nerves and just two days afterwards I'm already seeing far better than I did with my glasses. Two nurses in pre op area were brilliant at settling my nerves. The first lady who took my scans was very friendly and understanding to how daunting this type of treatment can be. I built it up to be awful and in reality it was the complete opposite. Friendly, professional, hygienic throughout, high level of surgical talent. So impressed and for me it's new lease of life to see so well, free from glasses.

During my consultations at this hospital the environment was very comfortable and relaxing. The staff were very efficient and helpful and waiting times to see the consultant were minimal. I would recommend this hospital to others

The facilities were spotless and I was able to have an MRI straight after my appointment with zero waiting time.

Excellent. All the staff were incredibly polite.