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Written by a carer
19th May 2017


We walked into the reception after my daughter of 23 had been involved in a car accident, not her fault she was stationery but she was in pain so I took her to get checked out. Initially when we walked in there were a few members of staff standing chatting behind the desk who too 5-10 minutes to realise we were standing in front of them, but when they did respond the receptionist was helpful and explained that there were a few people in front of us but we should be about 4th or 5th to be called in. We were eventually the last to be called in as the staff they had on could only deal with certain types of ailments and only 1 doctor on. When my daughter did see the Nurse (called Gail) she was more that useless, rude and very disinterested, she even tried to incite an argument with me. I would never recommend anyone visiting this hospital out of hours as the service was totally appalling, but mainly down to this one Nurse who was totally awful.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff